Taxes & Duties

Any international orders shipping to destinations outside of Australia may incur additional taxes, fees and duties, as required by the country of destination.

The customer is solely responsible for any customs duties, taxes, additional charges, or import fees that may be imposed upon these consignments.

Import thresholds and customs charges are determined by your destination country, the contents of your order and the total value of your consignment. You may be required to pay these charges prior to receiving your order, or they may be charged to you at a later date. Fees of this nature, including any associated customs brokerage costs, are the responsibility of the receiver, and softedge will not be liable for the payment of such charges under any circumstances.

If a consignment is determined to be undeliverable at destination due to refusal to pay the import fees mandated by local customs, multiple failed delivery attempts, or otherwise, the consignment will be abandoned at destination.

In the event of a redirection back to the sender due to situations aforementioned, any additional shipping costs and import fees required for the return to sender will be charged to the receiver. Any refunds issued in association with such redirections will be made less any freight on export, freight on import, customs taxes, duties, fees and charges.

Before placing your online order, we recommend contacting the customs office of the country of destination for advice regarding local import regulations.