General Info


We offer Standard and Express shipping via Australia Post. Our shipping prices are set as flat rates, calculated at checkout based on the total weight of your order 

  • Standard AusPost for small orders is $15.00
  • Standard AusPost for medium to large orders is $25.00
  • Express AusPost for small orders is $25.00
  • Express AusPost for medium orders is $45.00
  • Express AusPost for large orders is $70.00

(Note) ¹ Shipping is calculated into these flat rate categories based on the total volumetric weight of the items (not the weight of the products listed on the product pages).

All international orders are sent with DHL Express.

International shipping is set as flat rates, calculated at checkout based on the total weight of your order and region of residence.

(Note) ¹ International customers will be responsible for payment of all duties or taxes imposed by the destination country. 

(Note) 2 Shipping is calculated into these flat rate categories based on the total volumetric weight of the items (not the weight of the products listed on the product pages).  

Online orders for in-stock items are typically processed and dispatched within 5-7 business days. Please allow one or two extra days for processing time during peak periods or for high-volume orders.

If your order is time sensitive, please get in touch with us to check availability and shipping times. 

Made-to-order production times range from 6-12 weeks, depending on the product. 

All online orders containing items purchased made-to-order or preorder will be processed and dispatched in full once all styles become available, commencing from the date specified on the relevant product page.

Delivery times are determined by the service you choose and your geographic location.

TYPICAL DELIVERY TIMES: 

  • Standard AusPost delivery 3-10 business days 
  • Express AusPost delivery 2-4 business days 
  • DHL Express 2-3 business days

Allow a day or two extra for remote destinations and islands. 

We can also arrange express and overnight delivery on all Australian orders. However, the rates are calculated on a case-by-case basis – please get in touch if you would like a quote. 

Delivery timeframes specified above are indicative. Softedge Studio is not in control of any shipping delays or transit issues which may occur once the consignment is in the hands of the courier.

Feel free to reach us at hello@softedge.studio with any questions. 

International orders may incur additional fees and duties as required by the destination country. The responsibility for all customs duties, taxes or other fees imposed on consignments rests solely with the customer. 

In the event that shipments are undeliverable due to the refusal of any import fees as determined by your customs office, shipments will be abandoned on-site due to non-payment of customs charges. 

Import threshold and relative charges are determined by your destination country based on the contents and value of each consignment. You may be required to pay these before receiving your order, or they may be charged to you at a later date. Fees of this nature are solely the receiver's responsibility, and Softedge Studio will not be liable for the payment of such charges under any circumstance.

Duty-free imports may apply to some orders irrespective of value if there is a Free Trade Agreement between Australia and the destination country. This is because all ceramic products offered on our website are made in Australia from Australian raw materials. If the destination country's customs require a certificate of origin to permit duty-free entry, don't hesitate to contact us with your order number.  

In the event of a redirection back to sender due to ant situations aforementioned, additional shipping fees will be charged to the receiver prior to the order being redelivered. Any refunds issued in association with such occurrences will be made less any freight, customs or import charges.

Our pieces are produced in small batches or made-to-order. This means that the items in stock at any time are limited.

We send a newsletter whenever an item is restocked, or we are opening up made-to-order. Scroll down to sign up & stay in the loop.

Made-to-order production times can range from 6-12 weeks, depending on the product. Expected dispatch date on individual product pages at the time of purchase. These timeframes are indicative and may be subject to change due to circumstances outside our control, such as supply chain issues and natural disasters.

When purchasing an item from our Site, please choose carefully, as we do not offer refunds for change of mind. The sale of all products is final.

In some cases, we may choose to offer a refund on compassionate grounds. In such cases, a small fee will be deducted from your refund (20% of the order total) to cover administrative costs and fees involved in processing. Shipping cost will not be refunded, and all costs associated with the return of goods is solely the responsibility of the customer. A refund will only be issued once your return order has been received,  checked by a member of our team and deemed to be unused and in a saleable condition. 

We take great care at every stage of making, wrapping and packing your orders. In the unlikely event that your order arrives broken, damaged, or in some way faulty, please get in touch with us within 24 hours of the delivery via email at hello@softedge.studio. Please include your order number along with some photos of the items and packaging, including the exterior of the box showing the shipping label. 

In some cases, you may be required to return the parcel to your local Australia Post shop or pack for return shipment – we’ll help you through this process with detailed instructions.

Each softedge piece is hand-crafted from Australian clay in our Northern NSW studio. Irregularities in colour, glaze and surface result from the inevitable human touch received during the making process and should be embraced.

Porcelain and stoneware can withstand high temperatures; however, sudden temperature changes are likely to cause thermal shock, which will damage and crack ceramics over time. Always place very hot items onto wood, cork or cloth, and let them cool naturally.

Due to the irregular forms of our designs, we recommend hand washing in warm soapy water with a soft cloth or non-abrasive utensil to avoid scratching—this will prolong the life of our pieces and maintain glaze integrity as the years roll by.

Please refer to the care instructions provided with your order or get in touch if you have any questions.

Porcelain Pieces

Rolled Rim Dinnerware

We have a simple approach to sustainability –  our designs are intended to be timeless & resist trends. We hope our customers care for each piece in their collection and that they are passed down through the generations. 

During the making process, we avoid plastics wherever possible, and whether it be clay or cardboard, we carefully reuse, recycle and reclaim materials throughout our operations. In addition, we are always looking for ways to make our firings more energy efficient and our products more sustainable without compromising on quality. These combined processes can slow the production pace,  but we think it’s worth the wait. 

We have always aimed to connect with you, the individual, directly online as a way of delivering our designs at a fair price based on expenses, materials and labour, and not on markups, margins or marketing budgets. As such, we do not currently have any stockists. 

To enquire about large custom orders, if you would like to commission unique designs for a special project, or if you have a trade enquiry, please contact us at hello@softedge.studio.

Still have a question?

You can reach out to us and we'll be in touch as soon as we can.