TERMS 

BY PLACING AN ORDER WITH softedge, YOU ARE EXPRESSING YOUR UNDERSTANDING AND AGREEMENT TO THE FOLLOWING TERMS.


PRICES 

ALL PRICES ON OUR WEBSITE ARE LISTED IN AUSTRALIAN DOLLARS AND ARE INCLUSIVE OF GST. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
FULL PAYMENT IS REQUIRED AT THE TIME OF SUBMITTING YOUR ORDER. AT THIS TIME PAYMENT IS ONLY ACCEPTED BY CREDIT OR DEBIT CARD.

ONCE YOUR PAYMENT HAS BEEN PROCESSED YOU WILL RECEIVE AN AUTOMATED EMAIL CONFIRMING YOUR PURCHASE. WITHIN A FEW DAYS YOU ALSO WILL RECEIVE AN EMAIL WITH PRODUCTION TIME AND SHIPPING ESTIMATES.


PAYMENT

FULL PAYMENT IS REQUIRED AT THE TIME OF SUBMITTING YOUR ORDER. AT THIS TIME PAYMENT IS ONLY ACCEPTED BY CREDIT OR DEBIT CARD.

ONCE YOUR PAYMENT HAS BEEN PROCESSED YOU WILL RECEIVE AN AUTOMATED EMAIL CONFIRMING YOUR PURCHASE. WITHIN A FEW DAYS YOU ALSO WILL RECEIVE AN EMAIL WITH PRODUCTION TIME AND SHIPPING ESTIMATES. 


RETURNS

PLEASE CHOOSE CAREFULLY AS WE DO NOT OFFER A REFUND FOR CHANGE OF MIND.

WE TAKE GREAT CARE AT EVERY STAGE OF MAKING, WRAPPING AND PACKING YOUR ORDERS. IN THE UNLIKELY EVENT OF A FAULTY ITEM BEING RECEIVED OR DAMAGE OCCURRING DURING TRANSIT WE WILL REPLACE THE ITEM AT OUR COST OR OFFER YOU A REFUND.

PLEASE CHECK YOUR ITEM[S] THOROUGHLY UPON DELIVERY, IF YOU FIND ANY FAULTS OR DAMAGE EMAIL US AT HELLO[AT]SOFTEDGE.STUDIO WITHIN TWO DAY WITH DETAILS AND PHOTOGRAPHS OF THE ISSUE. WE WILL THEN ARRANGE FOR THE ITEM TO BE COLLECTED AND/OR A REPLACEMENT TO BE SENT OUT.

PRIVACY

WE ARE COMMITTED TO PROTECTING YOUR PRIVACY. WE WILL ONLY USE THE INFORMATION WE COLLECT ABOUT YOU LAWFULLY. YOU WILL NOT RECEIVE MARKETING MATERIALS FROM US WITHOUT GIVING EXPRESS CONSENT FOR US TO DO SO.

THE TYPE OF INFORMATION WE COLLECT FROM YOU INCLUDES; YOUR NAME, PHONE NUMBER, ADDRESS AND EMAIL. THESE DETAILS ARE COLLECTED THROUGH CARGO COLLECTIVE FOR THE PURPOSE OF PROCESSING YOUR ORDER, THEY WILL NOT BE USED IN ANY OTHER WAY, NOR WILL THEY BE DISCLOSED TO A THIRD PARTY. ALL PAYMENTS ARE SECURELY PROCESSED THROUGH STRIPE, WE DO NOT HAVE ACCESS TO ANY PAYMENT DETAILS.